eGrowth Therapy Pty Ltd ACN 669 425 389 trading as eGrowth Therapy (“we,” “our,” or “us”), is committed to protecting your privacy as an online visitor to our website. As an online business, we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1988 (Cth) and and General Data Protection Regulations (GDPR), to ensure that your information is protected. 

This Privacy Policy applies to our website https://www.egrowththerapy.com.au (the Site) which is operated by us, and to the products and services offered by us on the Site (Our Services). This Privacy Policy provides you with details of how eGrowth Therapy collects and processes your personal data through your use of our Site and Our Services. This Privacy Policy, together with our Website Terms of Use (including Disclaimer) and Services Agreement, form the entire agreement between you and eGrowth Therapy. 

Personal information/data means any information capable of identifying an individual, which may include, but is not limited to your name, address, email address and phone number. By providing us with your data, you warrant that you are over the age of 18 years. 

Different Types, Collection and Use of Personal Information

Communication Information

Communication information includes any communication that you send to us. This includes information sent via the website; email, text, social media, or through any other communication that you send to us. We process this data for communicating with you, for record-keeping and for the establishment, pursuance or defence of legal claims. 

User Information

User information includes data about how you use our website and any online services. We process this data in order to: operate our website and ensure relevant content is provided to you; to ensure the security of our website; to maintain backups of our website and/or databases; and to enable publication and administration of our website, online services, and business. We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

Technical Data

Technical data is information about your use of our website and online services. Technical information includes information such as your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and online services; to administer and protect our business and website; to deliver relevant website content to you; and understand the effectiveness of our marketing strategy. 

Marketing Information

Marketing information includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to enable you to receive our newsletter and to deliver relevant website content, advertising and marketing strategies to you. 

Use and Disclosure of Personal Information

We will only use and disclose your information for the purpose it was collected for, or for reasonably compatible purposes if necessary. This includes the delivery and administration of Our Services; the improvement of Our Services; communications and emails relating to Our Services; and legal compliance, in order to comply with applicable laws and regulations. If we need to use your details for an unrelated new purpose, we will let you know and explain the legal grounds for processing. 

Your personal information may also be disclosed to the following parties: service providers who provide IT and system administration services; government bodies that require us to report processing activities; professional advisers and market researchers; and to third parties to whom we sell, transfer, or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your personal data and treat it according to the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Holding Personal Information:

We hold your personal information in electronic databases such as practice management software, record keeping systems, and customer relationship management software. This includes the use of Halaxy software. Halaxy has their own privacy policy that you should read and consider before engaging in Our Services. 

Sensitive Information and Data

Your personal information may also include sensitive information, a subset of personal information. We require your explicit consent for processing of any sensitive information. We may need to collect sensitive information in order to deliver counselling services to you, as detailed on the site (Our Services). Sensitive information may include, but it is not limited to, information relating to your health, medical history, private health funds, emergency contact details, and any other health information where you consent, and is reasonably necessary to provide Our Services to you. 

Payment Services:

We use Halaxy and their third party sub-processors for processing your payments. The operators of the payment processing services may collect your personal information when processing your payment. Our payment processors have their own privacy policies and you should read and consider them before you agree to make a payment for Our Services. 

Contract Obligations

Where we are required to collect personal data by law or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to provide our services to you. 

Marketing Communications

With your consent, we may send you marketing emails, communications and information about Our Services, in order to help grow our business. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing messages sent to you, or emailing us at hello@egrowththerapy.com.au.

Cookies

We may automatically collect certain data from you as you use our website by using cookies and similar technologies. A cookie is a piece of information that is stored on your computer’s hard drive and used to track and analyse your use of our website. We use cookies to help us develop and improve our website and products and/or services in response to what you might need or want. You can check, change or block what types of cookies you accept within your browser settings. By not blocking cookies and continuing to browse, you are authorising the use of cookies. If you block all cookies (including essential cookies), you may not be able to access all or parts of our Site.

International Transfers 

Where we reasonably believe there is a similar degree of data security and safeguards in place, we may use overseas entities and external service providers for cloud storage and data processing. If similar privacy principles are not in place, we may request your explicit consent to overseas data transfer. You will have the right to withdraw this consent at any time. 

Data Security

We strive to ensure the security, integrity, and privacy of personal information submitted to our website, and we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We have procedures in place to deal with any suspected personal data breach and we will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any professional, legal, accounting, or reporting requirements. In alignment with Australian Counselling practices, eGrowth Therapy may retain personal information for a minimum of seven years after a client’s last contact with us. In some circumstances, we may delete identifying components of your data for research or statistical purposes, which may be used indefinitely.

Your Legal Rights

Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, object to processing, portability of data, and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of the rights set out above, please email us at hello@egrowththerapy.com.au.

Furthermore, it is essential that the information we hold about you is accurate and up to date. Please let us know in writing if at any time your personal information changes. If you are not happy with any aspect of how we collect and use your data, please contact us first to attempt to resolve your issue immediately.  You also have the right to complain to the Office of the Australian Privacy Commissioner (https://www.oaic.gov.au), the Australian supervisory authority for data protection issues.

Change in Privacy Policy

To ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion. All modifications will be effective immediately upon our posting of the modifications on this website. If you have any questions or concerns at any time about our Privacy Policy or the use of your personal information, please email hello@egrowththerapy.com.au.